zbaj Terms & Conditions

1. General Introduction

These Terms and Conditions ("Terms") apply to the use of the zbaj platform and all its services. By visiting the zbaj website, creating an account, or participating in any game or service, you are considered to have fully accepted these Terms.

zbaj's goal is to provide players in Bangladesh with a safe, transparent, and entertaining online gaming experience. Every game is operated under SSL encryption and fair play principles, ensuring the protection of each member.

These Terms are written in legal language suited to Bangladesh standards. If you have difficulty understanding any part, please contact our support team — they are ready to assist in both Bengali and English.

2. Eligibility & Age Requirements

The following conditions must be met to participate on the zbaj platform:

• You must be at least 21 years old ("For ages 21+").
• You must be a natural person with legal capacity.
• You are operating the account on your own behalf, for personal entertainment purposes.
• You are not subject to any law that prohibits participation in online gaming.
• You have a valid payment method (bKash, Nagad, Rocket, or Upay) registered in your own name.

zbaj reserves the right to verify age. A copy of a national identity card or birth registration certificate may be requested if needed. Deposits or withdrawals may be temporarily suspended until age verification is complete.

3. Account Registration & Management

3.1 One Account Only

Each person may hold only one zbaj account. Operating multiple accounts under the same name, from the same device, or from the same IP address is strictly prohibited. If multiple accounts are detected, all of them will be permanently closed and funds may be confiscated.

3.2 Providing Accurate Information

You must provide true, accurate, and complete information at the time of registration. Providing false or misleading information may result in account cancellation and all funds being forfeited. If any information changes (such as a mobile number), the support team must be notified immediately.

3.3 Password & Security

It is your responsibility to keep your account password confidential. Sharing your account or allowing others to use it is a violation of these Terms. If you suspect unauthorized access to your account, notify the zbaj support team immediately.

4. Deposits & Withdrawals

4.1 Accepted Payment Methods

zbaj supports only the following payment methods: bKash, Nagad, Rocket, and Upay. Please note that Rocket is the mobile wallet service of Dutch-Bangla Bank.

4.2 Minimum Amounts

• Minimum deposit amount: ৳200 (for each method)
• Minimum withdrawal amount: ৳1,000

4.3 Withdrawal Processing Time

Approved withdrawal requests are generally processed within 5–30 minutes. In some cases, delays may occur due to identity verification or additional security review.

4.4 Ownership of Funds

Deposited funds must come from a payment account registered in your own name. Deposits made through third parties are prohibited, and such transactions may be cancelled with funds returned to the sender.

5. Bonuses & Promotions

5.1 Welcome Bonus

On your first deposit at zbaj, you will receive a 100% bonus up to a maximum of ৳8,000. For example: depositing ৳1,000 earns a ৳1,000 bonus for a total balance of ৳2,000; or depositing ৳18,000 earns the maximum ৳8,000 bonus for a total balance of ৳26,000.

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 25 times the bonus amount — on the bonus amount only, not the deposit and bonus combined. Example: for a ৳1,000 bonus, you must wager ৳1,000 × 25 = ৳25,000, after which bonus winnings become withdrawable.

5.3 General Bonus Rules

• Each bonus can be claimed only once — it cannot be claimed again under the same person, device, or payment account.
• Requesting a withdrawal while a bonus is active may result in the bonus being cancelled.
• The list of games eligible for bonus wagering will be detailed on the promotions page.
• zbaj reserves the right to change bonus terms at any time — notice will be given before changes take effect.

5.4 VIP Program

zbaj's VIP program has five tiers. Each tier offers a weekly cashback benefit:

• Bronze — up to 0.2% weekly cashback
• Silver — up to 0.4% weekly cashback
• Gold — up to 0.6% weekly cashback
• Platinum — up to 0.8% weekly cashback
• Diamond — up to 1.0% weekly cashback

There is an opportunity to advance to higher tiers through regular and active participation.

6. Gameplay Rules

All games on the zbaj platform are operated under fair play principles. Game outcomes are determined through a verifiable Random Number Generator (RNG) system that is not manipulated by any party.

• In the event of a technical error or disconnection mid-game, the results of completed rounds will be considered valid.
• For incomplete rounds, zbaj will make a decision after review — please contact the support team in such cases.
• In sports betting, rules apply separately for each market and event — details can be found in the betting section.
• zbaj reserves the right to review suspicious betting patterns and cancel bets if necessary.

7. Prohibited Activities

The following activities are strictly prohibited on the zbaj platform:

• Creating or operating multiple accounts.
• Bonus abuse — claiming bonus benefits under multiple identities or through coordinated betting.
• Using any software, bot, script, or automated method to play games or place bets.
• Intentionally exploiting technical errors or bugs on the platform.
• Using the platform for money laundering or illegal financial transactions.
• Fraudulent behavior toward other members or collusion with fellow bettors.
• Harassing zbaj staff or other members.

Violation of these provisions will result in permanent account closure and earned funds may be forfeited.

8. Security & Privacy

zbaj places the highest importance on protecting your personal information. Our platform is secured with SSL encryption technology. All transactions are processed through encrypted channels.

Full details of how your information is collected, stored, and used can be found on our Privacy Policy page. This Privacy Policy forms an integral part of these Terms.

zbaj will never ask for your password or full payment details via email, phone, or chat. If you receive such a communication, it may be fraudulent — notify our support team immediately.

9. Responsible Gaming

zbaj places responsible gaming as its highest priority. We believe online gaming should be for entertainment — it is not a source of income or a solution to financial problems.

• Do not bet beyond your means.
• If you notice signs of gaming addiction, you can find support information on our Responsible Gaming page.
• You can request deposit limits, session limits, or a temporary account suspension yourself.
• Allowing minors to use your account is strictly prohibited.

This service is only for those aged 21 and above.

10. Account Suspension & Closure

zbaj may temporarily suspend or permanently close an account in the following circumstances:

• Violation of any clause of these Terms.
• Failure to verify identity or age, or providing false information.
• Suspicious or fraudulent activity.
• At the member's own request (self-exclusion or account closure request).

Legitimate funds earned without any prohibited activity will generally be returned before account closure, however funds may be temporarily withheld during an ongoing investigation.

11. Limitation of Liability

zbaj is not responsible for:

• Losses caused by your internet disconnection or device failure.
• Server downtime from third-party game providers (Pragmatic Play, Evolution Gaming, Spribe, etc.).
• Technical issues with your payment provider (bKash, Nagad, Rocket, Upay).
• Unauthorized access to your account if you fail to keep your password properly secured.

zbaj makes every effort to operate a safe and reliable platform, however a limited liability policy applies in the event of unavoidable technical disruptions.

12. Dispute Resolution

If you have a complaint or disagreement about any matter, please contact our support team first — we provide assistance in Bengali and English via 24/7 live chat and email.

The following process will be followed for complaints:

1. Submit a written complaint to the support team.
2. zbaj will investigate and respond within a reasonable time.
3. If you are not satisfied with the decision, you may request a further review.

zbaj's decision will be considered final unless there is clear evidence that the decision contains an error.

13. Changes to Terms

zbaj reserves the right to modify these terms and conditions, in part or in full, at any time. Members will be given advance notice of significant changes — via a notice on the website or by email.

Continuing to use the platform after the updated terms and conditions take effect will be considered acceptance of the new terms. If you do not agree to the new terms, you may request to close your account.

The date of the most recent update will always be shown on this page.

14. Contact

For any questions or complaints regarding these terms and conditions, please contact our support team:

• 24/7 Live Chat — directly from within the platform
• Email: [email protected]

Our support team is able to assist in both Bengali and English. Contact us through whichever channel is most convenient for you.