zbaj Privacy Policy
Your personal information is of the utmost importance to us. zbaj ensures the privacy of every user through SSL encryption and strict data protection policies.
This privacy policy ("Policy") applies to all users of the zbaj platform. By accessing the zbaj.lat website or using any service on this platform, you are considered to have read, understood, and agreed to the terms of this Policy. If you do not agree with this Policy, please refrain from using our services.
zbaj gives the highest priority to user privacy. We never sell your information to third parties, and all data is secured with industry-standard SSL encryption.
1 Information Collection
We collect only the information necessary to provide our services. zbaj may collect the following types of information:
1.1 Information Provided Directly
When you register or create an account on our platform, you voluntarily provide certain information. This may include:
- Full name and date of birth (for age verification — only those aged 21 or older may register)
- Email address and mobile number
- Payment information (bKash, Nagad, Rocket, Upay account details)
- Password (stored in encrypted form, never readable in plain text)
- Identity document details (applicable for KYC verification)
1.2 Automatically Collected Information
When you use the zbaj platform, certain information is collected automatically. This includes:
- IP address and browser type
- Device information (operating system, device model)
- Page visits, session duration, and click patterns
- Information collected through cookies and similar tracking technologies
- Log data — details of requests and responses on the server
1.3 Transaction Information
Relevant information is recorded when financial transactions are completed on our platform. This includes deposit amounts, withdrawal requests, bonus claims, and details of wagering activity.
2 Purpose of Using Information
zbaj uses your information for the following legitimate purposes:
- Account creation, management, and verification
- Processing financial transactions — deposits (minimum ৳200) and withdrawals (minimum ৳1,000)
- Managing bonuses and promotional offers
- Providing customer support — via 24/7 live chat and email
- Ensuring platform security and preventing fraud
- Implementing responsible gaming policies and age verification
- Meeting legal obligations
- Analysing user behaviour to improve the platform experience
- Sending important service-related notifications
We use your information only for the purposes stated above. zbaj never transfers your personal information to third parties for marketing or advertising purposes.
3 Data Storage & Security
zbaj adopts the highest industry-standard security measures to protect your personal information. Our security framework is as follows:
3.1 Encryption
All data transferred between our platform and servers is encrypted using SSL (Secure Sockets Layer) technology. Your password and payment information are never stored in plain readable form.
3.2 Access Control
Access to your information is limited only to staff members who need it to perform their duties. All staff operate under strict confidentiality agreements.
3.3 Data Retention Period
We retain your information for as long as your account is active. Even after an account is closed, relevant information may be kept for a specified period to meet legal obligations. Once the required period has passed, data is securely deleted.
4 Disclosure of Information & Third Parties
zbaj does not generally share your personal information with third parties. However, information may be disclosed in the limited circumstances described below:
4.1 Service Provider Partners
To process payments, we work with payment service providers such as bKash, Nagad, Rocket, and Upay. These providers receive only the information necessary to complete a transaction and may not use it for any other purpose.
4.2 Legal Requirements
In the case of a court order, a lawful request from a law enforcement agency, or other legal obligations, zbaj may share the necessary information with the relevant authorities.
4.3 Business Changes
In the event of a business merger, acquisition, or asset transfer, user information may be transferred. In such circumstances, we will notify users in advance.
5 Cookies Policy
The zbaj platform uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve your experience.
5.1 Types of Cookies
- Essential Cookies: These are necessary for the platform to function properly — maintaining login sessions, security verification, and so on.
- Functional Cookies: These remember your preferences (such as language selection) and improve the quality of the service.
- Analytical Cookies: These analyse user behaviour to help us understand which pages are used most.
5.2 Managing Cookies
You can disable cookies from your browser settings. However, please note that disabling essential cookies may affect some core functions of the platform.
6 User Rights
As a zbaj user, you have the following rights over your own information. Contact us to exercise these rights.
6.1 Right to Access Information
You may request at any time to know what information we hold about you. We will provide that information within a reasonable time.
6.2 Right to Correct Information
If the information stored in your account is incorrect or incomplete, you may request a correction. Please contact our support team.
6.3 Right to Request Deletion
In certain circumstances you may request that your information be deleted. However, due to legal obligations or the need to resolve disputes, it may not always be possible to delete all information immediately.
6.4 Right to Object to Processing
You may object to marketing communications or certain types of data processing. In such cases, we will review your request and take appropriate action.
7 Privacy of Minors
zbaj strictly prohibits participation by anyone under the age of 21. We do not knowingly collect any personal information from minors. If evidence is found that information from a minor has been collected, that information will be deleted and the associated account will be closed immediately.
If you believe a minor is using our platform, please email [email protected].
8 International Data Transfers
zbaj operates primarily to serve users in Bangladesh. However, our servers or service provider partners may be located in other countries. In such cases, we ensure that any data transfer complies with all the terms of this Policy and that appropriate safeguards are maintained.
9 Third-Party Links & Services
The zbaj platform may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We recommend that you read their privacy policies before visiting those sites.
Game providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, PG Soft, JILI, and others) may have their own data collection policies. When using their platforms or services, the relevant provider's policy will apply.
10 Response to Security Breaches
In the event of a data security breach, zbaj will take immediate action. Affected users will be notified as quickly as possible. We will provide transparent information about the nature of the breach, the scope of the affected data, and the preventive measures taken.
11 Changes to the Policy
zbaj reserves the right to update or change this privacy policy at any time. If any significant changes are made, a notice will be posted on the platform and the revision date will be stated at the beginning of the Policy.
If you continue to use the platform after changes are made, it will be assumed that you have accepted the new policy. We therefore encourage you to review this policy regularly.
12 Scope of the Policy & Governing Law
This privacy policy applies to all services and products of the zbaj platform. If any part of this policy is unclear or disputed, zbaj's decision will be considered final. The laws of Bangladesh will apply to the resolution of any dispute related to this policy.
This policy should be read together with the Terms & Conditions and the Responsible Gaming Policy — these three documents together form the complete basis of zbaj's user agreement.
Have questions about privacy?
If any part of this policy is unclear, or if you have a request regarding your information, please contact us directly. The zbaj support team is available 24/7.